Academic Success Coach & Assessment Administrator

Region: Parktown
Reporting to: Head: Teaching & Dean of Postgraduate Studies
Work hours: Full-time Position, Office-bound
Job Purpose
The Academic Success Coach plays a pivotal role in fostering student academic development, retention, and success by providing tailored support, developing effective learning strategies, and collaborating with academic staff to address learning challenges. This role focuses on empowering students to achieve their academic goals through personalised guidance, skill-building workshops, and the creation of innovative learning resources that cater to the diverse needs of our student population. The Assessment Administrator manages the full assessment process for the relevant programmes, making sure deadlines are met, quality and moderation standards are upheld, and all records are stored securely.
Academic Success Coach Duties
- Conduct individual and group sessions with students to assess their learning needs, study habits, and academic challenges.
- Design, develop and deliver engaging workshops and training sessions on topics such as time management, note-taking, critical thinking, memory techniques, and exam preparation.
- Demonstrate a proven ability to design and deliver engaging and effective learning experiences.
- Provide personalised guidance and support to students, helping them develop effective study plans and strategies.
- Collaborate with faculty members to identify common learning challenges and develop tailored resources and interventions.
- Create and curate a range of learning resources, including handouts, videos, and online modules, to support independent learning.
- Monitor student progress and provide regular feedback and support to ensure continuous improvement.
- Stay up to date with the latest research and best practices in learning development and higher education pedagogy.
- Contribute to the development and implementation of the institution’s learning development strategy.
- Maintain accurate records of student interactions, progress, and outcomes for reporting and evaluation purposes.
- Foster a supportive and inclusive learning environment that promotes student well-being and success.
- Initiate training for staff to recognise the need for academic support in individual students, sensitising academic staff regarding what they could do in their normal daily tasks to provide academic support.
Assessment Administrator Duties
- Assessment Administration and documentation:
- Continuous updating of Academic Calendar regarding all matters relating to assessments.
- Assist in the updating and development of templates for all assessment-related academic resource documents.
- Assist in the development of assessment-related briefing documents for the relevant programme(s).
- Sharing of documents, templates, and presentation mark rubrics with all relevant parties, and uploading templates to a central folder on Google Workspace.
- Project management of the Assessment Process:
- Careful project management of all aspects of the assessment process.
- Ensure all Academic Associates adhere to submission dates for all matters relevant to assessments.
- Manage the entire assessment process – from briefing Programme Coordinators to ensuring all Academic Associates adhere to requirements and complete tasks on time based on briefing stipulations.
- Quality assurance of assessments:
- Develop and manage entire quality assurance processes for assessment processes per programme.
- Ensure adherence to set assessment briefing requirements through quality assurance processes.
- Quality assurance of all set assessments (PDF for uploads as well as online quiz format for online completion assessments).
- Management of the moderation process to ensure moderation is completed within stipulated time frames and adheres to all requirements.
- Ensure the security of assessments through strict security processes.
- Development and design of all How-to-Guides/demonstration videos for study resources.
- Design and implementation of applicable study resources (pacers, study guides) on the Learning Management system once content has been signed off by the Programme Coordinator.
- Provide support to academic staff on the learning management system (eLearn).
- Record keeping: Ensure all assessments and related documents (e.g., moderation questionnaires) are electronically stored securely on Google Workspace.
Administration Management
- Maintain strict record-keeping and reports of engagements with students (record each academic support consultation).
- Keep records of meetings and discussions with the registrar, student support, lecturers, and Learning and Teaching staff.
- Maintain records of actions resulting from the above meetings.
- Generate and track student progress reports.
- Develop a secure record-keeping system on G Suite ensuring strict confidentiality.
Communication and Relationship Management
- Demonstrate excellent communication, interpersonal, and presentation skills.
- Commitment to fostering a diverse, inclusive, and equitable learning environment.
- Create a supportive learning environment which involves parents, students, and teaching staff.
Lecturing
- Lecture one module on campus.
Research and Scholarship
- Contribute to research output by achieving the prescribed annual research output unit/s target.
Institutional Committees
The Academic Success Coach will serve on institutional committees as required, including but not limited to:
- Community Engagement Committee
Requirements
The successful applicant will meet the following requirements:
- Master’s degree in Education, Psychology, or a related field.
- Minimum of 3 years’ experience in learning development, academic support, or a related role within higher education.
- Strong knowledge of learning theories, study strategies, and metacognitive skills development.
Competencies
The successful applicant will have the following competencies:
- Excellent communication, interpersonal, and presentation skills.
- Proven ability to design and deliver engaging and effective learning experiences.
- Experience in creating and curating learning resources and materials.
- Proficiency in using technology to support learning, including learning management systems, video conferencing, and multimedia tools.
- Strong organisational and time management skills, with the ability to manage multiple projects and priorities.
- Commitment to fostering a diverse, inclusive, and equitable learning environment.
- Familiarity with the specific needs and challenges of students in private higher education settings.
- Conversant with the RPL process and the monitoring of RPL students.
Closing Date
31 October 2026
Interview Process
Only shortlisted candidates will be contacted for interviews within two weeks of the closing date.
Commencement Date
1 January 2027
Application Process
To be considered for this position, interested applicants must complete the application form in full, available here: https://forms.gle/8d9xiU2EZEMTWy9N6 and submit their C.V. as per instructions therein.







