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Quality assurance in higher education

Quality assurance in higher education institutions has become a major strategic issue.  Defining “quality assurance” is not that simple as it depends on the stakeholders and is based on internal processes. In most cases, institutions are also quality assured by external quality assurance agencies. The Analytic Quality Glossary defines quality assurance as ‘the collections of policies, procedures, systems and practices internal or external to the organisation designed to achieve, maintain and enhance quality’. (Analytic Quality Glossary, updated January 2019) Although quality assurance and the activities ensuring a robust quality assurance system are in many cases expensive and time consuming, it remains a…

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