The pandemic isn’t slowing the shift to digital — it’s accelerating it. In the face of COVID-19, it’s tough for companies to know which strategies make sense in terms of progress and growth. But the pandemic isn’t slowing the shift to digital — if anything, it’s accelerating it. And there are a few digital strategies you shouldn’t wait to implement. Improve and expand self-service Even before COVID-19, customers placed a high value on the ability to access services from their providers on their own. With culture creating such a range of different work and home circumstances, they liked being able to autonomously…